How to Order
We accept Visa and Mastercard credit cards and Visa Debit and Visa Electron debit cards. We also accept cheques and Postal Orders. If paying by cheque, your cheque should be denominated in Pounds Sterling, drawn on a UK bank and made payable to "Award Productions Limited". Please also remember to include postage and packaging otherwise there may be a delay in processing your order.
Order on-line securely by browsing the product using the menu at the top of the screen or alternatively the search function to find a product. Click ‘Add to Basket’, and continue shopping until you are ready to checkout by clicking on the image of the basket at the top right hand corner of the page. Follow all payment instructions.
Order by Phone by calling 01952 510053 and speaking to a member of our Customer Service Team, Monday to Friday from 9am to 5pm. Please have your postcode, product codes and payment card details to hand when placing an order.
Order by Post by requesting a catalogue and completing the order form or sending a cheque payment with full address details, product code and description and credit card details or cheque/postal order.
Replica Military medals are available without application therefore, unless you are having the medals engraved, there is no need to supply any service details – you can simply add the medals to your basket to purchase.
Our Commemorative Medals are available for participation in various campaigns throughout the world as well as medals to recognise allegiance to regiment or service, civilian service and many more. These medals are available to apply for online by application by supplying service details. We do not have access to military records, each application is assessed based on an assessment of details supplied to validate that the application is genuine. If you are unsure as to whether you or a descendent is entitled to one of these awards, apply and purchase the medal/s and we will inform you if your application has been rejected and give you the reason why.
Please use the link below to apply for medals not awarded, completed forms should be submitted to the address at the bottom of the form.
Click HERE for the form to apply for medals not awarded
Most orders placed for non-personalised items are despatched from our warehouse within a week subject to stock availability and any security checks, via Royal Mail or our courier.
Personalised items, mounted medals and engraving orders are usually despatched within 28 days subject to stock availability.
Special order items that are individually made to your requirements can take longer to deliver. These include many of our personalised items, military clothing, watches & sweetheart brooches. Some military badge items that feature non-current regiments are also subject to a delay as they are made to order.
If your order is urgent, please state this in the comments before you checkout and we will do all we can to meet your requirements. Please call us (on 01952 510053) if you require any further assistance.
Pre-orders for products not currently in stock or not yet released will ship as soon as stock is available.
During times of peak seasonal demand (for example Remembrance Sunday and Christmas) there may be a slight delay in the despatch of your order, so please allow extra time for delivery at these times.
Please allow a couple of extra days delivery time for orders to Scottish Highlands and Islands or Northern Ireland.
If you are sending your medals to us for mounting and/or engraving, please do so using a service such as Royal Mail Special Delivery. When returning your medals to you, we will use this method and your delivery will therefore need to be signed for. Please take this into account when choosing your delivery address.
If you would like to order a product before it has launched/released or before it is in stock, you can place a Pre-Order with us.
To place a Pre-Order, click the "add to basket" button to add the product to your shopping cart. When you get to the Checkout we will take your payment and delivery details and will charge your payment card immediately. Your goods will be despatched as soon as they are available.