AWARD is committed to making your experience of ordering as easy and straightforward as possible with the very best after-sales service. Here is a selection of comments made by very satisfied customers.......
We have received today the parcel containing the military watch........ It took just a week to reach us!! Thank you for your excellent customer service & we are extremely pleased with the watch.
I received the medals on Tuesday, as promised, but have been a bit busy and didn’t open the package until yesterday. You have done a fantastic job!! I cannot thank you enough and as I said when I placed the order, they are for my son who will display them on his den wall, they will look amazing. Once again, thank you. I will recommend your company to anyone requiring a similar service.
My order arrived on Tuesday and I just wanted to let you know how wonderful it looks hanging up in my living room. My husband was thrilled to have his father's medals mounted so beautifully for his birthday. He's now looking forward to having his grandfather's medals mounted. Thank so much for your skills.
Hi, just received both medals that i ordered with you. I would like to thank you so much for your service and the medals are outstanding quality. I will be using your company in future and will be spreading the word. Thank you so much. Take care.
The watch arrived safe and sound, with a lovely new red strap. Please forward my heart felt thanks to your team, for your outstanding customer service. You all went above and beyond for me to ensure that my concern over my order was dealt with efficiently and with such understanding and care. I look forward to placing more orders with you.
I received my medals back on Saturday morning after sending for re-ribboning, the service was fast and the customer service was excellent. I can not thank you enough for the fantastic service you have provided, my medals are fantastic and I could not believe it and you sent the original ribbons back as well.Thank you.
Just to advise that the above order arrived safely and undamaged yesterday. Thank you for your fine workmanship - both sets of medals look superb and will be treasured by us and future generations. An excellent service which I will certainly recommend to my military colleagues.
My medals arrived this morning absolutely perfect, many thanks once again for the outstanding service and compassion, all the best.
Many many thanks my fathers miniatures arrived today and I am absolutely in awe of what a terrific job your team have done.Sadly my father never lived to see them as he passed away many years ago but I have no doubt he will be looking down on us with a smile on his lips.Once again thank you.
....received two sets of Court mounted medals and am absolutely delighted with them. They far exceeded my expectations.
Thank you so much for mounting my Fathers cap badges so beautifully. Each badge was a friend of Dads, some who never came home, so it is nice to remember them. It will be shown at our next Legion meeting and I am sure some of the old Gents will recognise their badge. Thank you again.
I just wanted to write and say how absolutely thrilled I am with the fantastic job your team have done in restoring my grandfather’s medals, ribbons and photos. The mounted and framed end result looks absolutely brilliant and far surpasses my expectations.
I can’t thank you enough for completing the framing in time for my mum’s 70th birthday. It is absolutely brilliant and brought tears to my eyes when I opened it. I can’t wait to see how my mum reacts.
I would like to confirm that my Framed Fathers Medals arrived back today by Royal Mail and the whole thing is very well laid out. I would like to thank you, and also ask you to pass on my thanks to the framer for their excellent work they put into completing this work.
Just to let you know our medals arrived and and sound and wanted to take the opportunity to thank you for such a quick and efficient response during the whole order. The medals look fantastic. You’ve done such a wonderful job. I was recommenced to you and I would certainly recommend you to others.
I ordered a watch from you a while ago and I was so impressed with it and loved it so much I went back to your site and ordered a beret! I just want to say a little thank you before I get to the main point of this email because I could not find where to leave a review on your website, else I would have left 5☆'s.
Thank you for your email confirming the order regarding my father's WW1 service. I do wish to place on record my thanks to you for the expertise which you displayed together with you patient help every time I telephoned.
I have today received my frame of Dad’s medals, bar, and cap badge, and wanted to say a huge ‘thank you’ to you and your colleagues. It is absolutely stunning, and we are all thrilled with it.
Many thanks my order arrived today and my wife was overjoyed with them. So thanks very much for your help.
I am pleased to confirm that the medals have just been delivered and the medals and framing are lovely! I know that my mother will be very proud of these replicas of her father's medals.
I would just like to say how pleased I was with the service I received. I got some information wrong on the personalised page and a kind lady rang me back to ask if I would like it changed. I really appreciated that, as the information on the presentation box would have been wrong. And the delivery was brilliant, the medal got here in time for my Dad's 84th birthday, even though we ordered at short notice. So a big thank you to Everyone at award medals.
I wanted to say that the medals arrived today and they are absolutely beautiful!!! I nearly cried - they are so perfect!! Thank you for all your help and advice! And for getting them to me in such speedy time. It’s very much appreciated.
I recently ordered a bespoke embroidered cap and was absolutely delighted with the product. Customer Service was extremely helpful and the turnaround was exceptionally quick. This is the second order I have made and was just as pleased with the previous medal order as I am with the cap. I will be ordering further products and recommending Award to friends and colleagues.
My order was received yesterday. Many thanks for processing quickly enabling us to present it tomorrow at a leaving lunch. I’m very happy with your service and finished product and will no doubt be a returning customer in the near future.
My order arrived safely today, I am really pleased the medals look great and I am looking forward to putting them back in their frames. Thanks for you help with this and the care you have taken with the medals.
I would just like to pass on my thanks to you and the team. The crests I ordered on Monday afternoon have just arrived. They look really good, I am impressed with the quality of the work, and the items arriving today really surprised, I had my fingers crossed for them arriving before Monday evening, but this service is exceptional. Thank you for an amazing job!
Thank you so much for a splendid service. You are both proficient and professional. I would never hesitate to recommend you to anyone. Well done!
I received the medals and bar yesterday and can I say, that I am absolutely delighted with the products. Your service was very professional and I was delighted with the very quick turn-around.
The parcel arrived this morning, thank you, and I am most grateful for your prompt service. Moreover, I am impressed by the quality of these medal mugs, both mine and this latest five for my Father and Grandfather. Your Artist has judged the layout perfectly.
Can I say how delighted I am with the medal frame you've recently produced in commemoration of what would have been my late father's 100th birthday. My siblings all agree it's a fitting tribute and testament to his war service.
Just received my Ribbon Bar order. Cannot explain how happy I am with the service, workmanship and very quick turn around. I am one very happy guy this morning. Thank you very much.
Just a quick email to thank you for my Dads medals which I received yesterday and to say the mounting and box was fantastic. We will no doubt use you again as we have done in the past and recommend you to others.
Cher Monsieur, Grand merci pour la réception du"The Compendium Box". L'article est de très belle qualité et je vous félicite pour la qualité des articles que vous proposez à la clientèle. Je suis très content.
Confirming that the replacement medal received today all present and of correct spelling. Have to say, brilliant service and co-operation from Award Medals...you do as you say on your tin!!!
I have just received my TA efficiency medal. I am really pleased with it.You have done a great job.I have a northern Ireland medal I was awarded in the 70,s. I will send both medals back to you in the New Year so you can put them both together in the same style. Once again thankyou for your excellent service.
I just wanted to say thanks for the frame, it looks amazing!! a super job!! my Grandad would be proud!
I have today received the most perfect replacement badges I could have possibly envisaged, what a joy to see such fine examples. All credit to the excellent embroidery firm and your own caring customer services, you are a fine example of how a company should treat its customers.
I know that you must hear this a thousand times every time you complete a project but -thank you, from the bottom of my heart thank you. I had a chance this morning to really look at the fabulous presentation piece that you did, I know the recipient will be overcome with a mixture of emotions, this means so much. Thank you once again.
Dear sirs, just received the 2 prints you framed for me,absolutely brilliant thank you very much.
Just a quick line to thank you for the very swift attention to my order for mounting my father's medals. The result is really elegant and I'm very pleased with it. The medals had been kept in a drawer and only occasionally looked at. However I have now obtained my father's war record and to together with the medals will form a neat little history to pass on to my son, who did know his grandfather very well. Well done.
Thank you so much for your kind help and support. Is it too early to wish you and yours a Merry Christmas?
Lambswool Pullover received, excellent quality thank you.
I would like to to thank you for getting my medals back to me before remembrance Sunday.
Please pass on my thanks to those involved in processing my recent order. I was delighted with the result.
Thank you very much for getting my order to me before Remembrance Day, particularly when you are so busy. The medals have been mounted to a very high standard and I am very pleased. My medals next.
Could you pass on my thanks to the person who framed my medals, they have done a fantastic job, many thanks.
I have today received the parcel with my wife’s late grandfather’s medals beautifully framed and in perfect condition, and hasten to email you to thank you for a perfect example of true workmanship. Both my wife and I are delighted with the frame. It’s such a pleasure for us to have his medals so elegantly displayed all of 100 years after he was decorated. Grateful if you would also please convey our gratitude to the framer for his/her excellent skill. In ending may we thank you for your patience in sorting out our many queries and requests.
Thank you, received my medals back today, you have done a great job and they look great. Once again, thanks to everyone.
I received my order this morning and I am pleased with the item, I would also like to take this opportunity to thank you for the speedy resolution to the mounting issue. I will have no hesitation in recommending your service to the RCT Association.
The framed medals arrived yesterday safely, I would like to thank all involved with the order both my husband and I are really thrilled with the results and found it very emotional to see them completed and looking far better than we imagined. We would recommend the Company to any of our friends who express an interest, we didn't know about this service until we visited some friends and saw their medals framed and asked about them. Thanks to you for all your help with my enquiries.
Order received with thanks. Excellent in all respects, please accept this as my thanks for a great service and product. Very grateful and my very best wishes,
My Spitfire arrived just now, she is beautiful thank you.Proudly displayed beside my other model aircraft. Exceeded expectations.
I am just writing to say thank you. I picked up my Great Uncle's medals yesterday from Shrewsbury. The package is very well presented. I can't wait to show them to the family.
Thank you very very much for the great fantastic work you did on the Medal Sets you sent to me. They are a great tribute to my fathers memory and the service he had in the Royal Air Force. I am very proud and honoured to have received these medals in his name.
Arrived this morning! Thank you very much. Amazing service.
I would just like to thank you and your team for ensuring my fathers ribbon bar arrived so quickly before his funeral. I ordered it yesterday and it arrived in perfect condition today, he would have been so proud to wear this. Thank you all so much.
Thank you so much for the effort that you have put into this – outstanding and very, very much appreciated.
Just to let you know that the medals were received today. Thanks for the excellent customer service you have provided to me through the whole process. Thank you and best wishes.
I was disappointed to hear at first that the brooch was out of stock, so thank you so much for going the extra mile and checking your other branches. In this age of internet shopping it would have been so easy for you to just leave it as being out of stock, so once again thank you so much for the extra effort it is much appreciated.
I have received my husband's replica medal and his grandfather's medals from the First World War today, and I just wanted to thank you for the incredible job you have done! I almost can't believe that the First World War medals are the same that I sent you! They are immaculate! Thank you ever so much for the beautiful job you have done!
I would just like to thank you for my recent purchase. The medal arrived today, my grandad is delighted with it. The service I received has been wonderful, thank you again, I would highly recommend this company.
I have been a client of Award Productions for some time now and have always found the service provided polite, professional, courteous and very efficient. Today, however, the service was exemplary........really was marvellous service and very much appreciated.
I am 'Gobsmacked' at your virtually overnight service. The order was waiting on my doorstep next day. The order has been completed to my complete satisfaction.
Once again I can’t but give you the highest of praise for your truly super customer service response ,in this day and age its really nice to find such treatment from a large company.
I would like to thank you for your fantastic customer service.
Thanks to the first rate service you and your colleagues provide. It is possible the bring family history back to life as it were for future generations.
JPackage received today in good condition, thanks very much for your advice and assistance in this matter, well worth it, FANTASTIC all round service, highly recommended, mother in law will be extremely pleased, we expect tears, ( of delight ) /p>
The framed medals arrived safely and I am really pleased with the result which is excellent. I will be in touch shortly to get another of my relation’s medals mounted in a similar way.
We have received our order, and I just wanted to say thank you so much, they are perfect! I have to say my husband had tears in his eyes when he saw the three of them (of pride and happiness I might add) - please thank everyone concerned, from the mounting through to whomever managed to clean up the photograph reprint, it is all beyond our expectations! G McCombie
The parcel arrived today. Thank you so much it’s just perfect. PLEASE THANK ALL THOSE INVOLVED FOR THE EARLY DELIVERY.
About two weeks ago I got my medals framed and I just want to say a huge thanks! They look so beautiful and well looked after. The frame really makes my grandad’s medals stand out and well presented. Thank you so much for your love and detail into cleaning and restoring them, you have made my family so proud and happy to see them framed on the wall.
Thank you for your prompt service in arranging a replacement item. Again I receive service beyond comparison, and this fact will be mentioned on the regimental and home HQ web sites.
Just to say a big thank you to you and the company for such excellent customer services. I placed an order on the Thursday 25th and received the order today, Monday 29th.