Q: How do I get started with ordering my medals?

A:

The first step is placing your order through our website. If you’re unsure what you need or would prefer some guidance, our knowledgeable and friendly team are always happy to help over the phone.

We offer a wide range of mounting options, including swing mounting, court mounting, framed medals and bow mounted medals, ensuring your medals are presented exactly as you wish.

Q: What is the process for a bespoke frame and having my medals professionally mounted inside?  

A:

You can order our bespoke framing service directly through the website, but many customers prefer to contact our support team so we can talk through the process together.

We begin by understanding exactly what you’d like framed and helping you visualise the finished piece. From there, we’ll outline the costs, confirm the lead time for your treasured items, and keep you updated throughout the entire process.

Q: What happens after I place my order?

A:

Once your order is placed, we process it and send you an order confirmation.

If you’re sending your own medals to us, you’ll then post them securely to our office. If you’re ordering replacement medals, we’ll begin preparing those for you in-house.

Q: What happens when you receive my medals?

A:

As soon as your medals arrive with us, we will ring to confirm and then we will proceed with taking payment and progressing your order. This begins with the careful cleaning and preparation of your medals for mounting.

Our experienced in-house sewing team then takes over. They carefully select the correct ribbons, frames and accessories, and expertly sew and mount your medals according to your exact requirements. Every set is handled with care, attention to detail and respect for its importance.

Q: How are my medals prepared for delivery?

A:

Once we are completely satisfied with the finished result, your medals are securely wrapped and carefully packaged to ensure they are fully protected in transit.

We use Royal Mail Tracked services, which require a signature on delivery, giving you peace of mind that your medals will arrive safely and in the right hands.

Q: What happens after I receive my medals?

A:

This is our favourite part! We absolutely love hearing from our customers. Once you receive your medals, we’d really appreciate any feedback or comments about your experience.

We’re incredibly proud of our team and the personalised service we provide, and it means a lot to hear how much your finished medals are appreciated.

We offer a comprehensive medal mounting service to MoD standards provided by our highly skilled in-house sewing team. We can clean medals by hand and will replace ribbon where applicable. We mount new medals or you can send your medals to us for mounting. If you have any queries regarding our medal mounting service, please contact us on 01952 510053.